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Privacy Policy
At Scentsify, protecting your personal data is one of our top priorities. As a company based in Switzerland, we are committed to respecting your privacy and complying with the Swiss Federal Data Protection Act (FADP) and other applicable regulations. We want you to feel confident that your information is handled responsibly and transparently, whether you are shopping with us, using our website, or contacting our customer service team.
This Privacy Policy outlines the types of personal data we collect, why we collect it, how it is processed, and the measures we take to ensure its protection. We also explain your rights regarding your data and how you can exercise these rights.
By using our services, you agree to the terms outlined in this policy.
Please read it carefully to understand how we protect and manage your information.
Data Controller and Contact Information
Scentsify GmbH is the entity responsible for collecting and processing your personal data. Our company is headquartered in Switzerland, and all our operations, including data processing, occur within the country. You can contact us at any time with questions or concerns about your personal data or this policy.
Scentsify GmbH
Ifangstrasse 85e
Zurich, 8153, Switzerland
For questions, concerns, or requests related to your personal data, you may reach out to our Data Protection Officer:
Email: support@scentsify.ch
Telephone: +41 075 417 95 75
Scope of this Privacy Policy
This Privacy Policy applies to all personal data that we collect and process when you interact with us, whether online or offline. This includes interactions such as browsing our website, making purchases, contacting our customer service team, or subscribing to our marketing communications.
The policy does not apply to third-party websites or services that may be linked on our website. We encourage you to review the privacy policies of those third parties independently.
The Data We Collect
To provide our products and services, we collect personal data that you share with us as well as data that is generated during your interactions with our website or communications.
Data You Provide to Us:
When you place an order, create an account, sign up for our newsletter, or contact customer service, you provide us with information such as your name, email address, delivery and billing addresses, phone number, and payment details. These details are necessary to process your orders and provide you with the best possible service.
Automatically Collected Data:
When you use our website, we collect certain technical information automatically. This includes your IP address, browser type, device information, and details about how you navigate through our pages. We use cookies and similar technologies to gather this data, which helps us improve your browsing experience and ensure the security of our platform.
Data from Third Parties:
In some cases, we receive limited data from trusted third parties, such as payment providers or delivery services. This information helps us confirm payments, coordinate deliveries, or resolve issues related to your orders.
We do not collect sensitive personal data unless it is strictly necessary and only with your explicit consent.
How We Use Your Data
We process your personal data to fulfill our contractual obligations, comply with legal requirements, and improve your experience with Scentsify. Specifically, we use your data for the following purposes:
Order Fulfillment and Customer Support:
Your data is essential for processing your orders, delivering your products, and responding to your inquiries. Without it, we cannot provide the level of service you expect from Scentsify.
Personalization and Marketing:
We aim to make your experience as personalized as possible. By analyzing your preferences and purchase history, we can recommend products that suit your tastes and send you tailored offers or promotions. You will only receive marketing communications if you have given your explicit consent, and you can opt out at any time.
Legal and Administrative Purposes:
In compliance with Swiss law, we retain certain data for bookkeeping, tax reporting, and fraud prevention. We also process your data when necessary to protect our legitimate interests or those of third parties, such as ensuring the security of our systems.
Your data will never be sold to third parties, and it will only be shared with trusted partners when absolutely necessary for the purposes outlined above.
How We Share Your Data
At Scentsify, we only share your personal data with third parties in limited circumstances. For example, we work with service providers who assist us in delivering your orders, processing your payments, or hosting our website. These providers are bound by strict confidentiality agreements and must comply with applicable data protection laws.
In addition, we may disclose your data if required to do so by Swiss law, such as responding to a court order or regulatory request. However, we will always ensure that such disclosures are lawful and proportionate.
Finally, if Scentsify undergoes a business restructuring, such as a merger or acquisition, your personal data may be transferred to the new entity. In such cases, we will notify you and ensure that your data remains protected.
How we protect your Data
We take data security seriously and employ a range of technical and organizational measures to safeguard your personal information. These include:
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Encryption: Your data is encrypted during transmission using secure protocols such as SSL/TLS.
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Access Controls: Access to your data is restricted to authorized personnel who require it to perform their duties.
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Data Minimization: We only collect and store the data we genuinely need.
Despite these precautions, it is important to note that no system can guarantee absolute security. We encourage you to protect your account credentials and notify us immediately if you suspect unauthorized access to your account.
Your Rights
As a resident of Switzerland, you have several rights under the Federal Data Protection Act (FADP). These include:
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The Right to Access: You can request information about the personal data we hold about you, as well as the purpose of its processing.
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The Right to Rectification: If any of your personal data is incorrect or incomplete, you can request that we correct or update it.
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The Right to Erasure: In certain circumstances, you can ask us to delete your personal data, provided it is not required for ongoing business purposes or compliance with legal obligations.
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The Right to Object: You have the right to object to the processing of your data for direct marketing purposes or based on our legitimate interests.
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The Right to Withdraw Consent: If you have given consent for specific data processing activities, you can withdraw it at any time.
To exercise your rights, please contact us at support@scentsify. We will respond to your request within the timeframes required by Swiss law.
Data Retention
We retain your personal data only for as long as it is necessary to fulfill the purposes outlined in this policy. For example, we keep order data for the duration of the statutory retention period under Swiss tax laws. Once this period has expired, your data will be securely deleted or anonymized.
Cookies
Our website uses cookies to enhance your browsing experience and analyze website traffic. Cookies help us remember your preferences, enable secure login, and personalize your interactions with Scentsify. You can manage your cookie preferences at any time through your browser settings or by visiting our Cookie Policy.
Updates to this Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or other factors. We encourage you to review this page regularly to stay informed about how we protect your privacy. The date of the most recent update will always be indicated at the end of the policy.
Last Updated: 25/11/2024
Contact Us
Should you have any inquiries or concerns regarding this Privacy Policy, or if you would like to exercise your rights, please feel free to reach out to us:
Scentsify GmbH
Ifangstrasse 85e
Zurich, 8153 Rümlang, Switzerland
Email: support@scentsify.ch
Phone: +41 75 417 95 75
Thank you for trusting Scentsify. Your privacy is our priority, and we are committed to maintaining the highest standards of data protection.